Policies, Procedures, and Forms

Contact the Operator for lost items. To do this you will need to know your student’s bus route.

To find this information use the Parent Portal function

To ensure that your student is not mistakenly placed on a bus, please contact us for the Do Not Ride Form. To have your student back on the bus after being removed, and if your student is still eligible for transportation, please complete the same digital form again.

Please note: If your student will occasionally be riding the bus, do not complete this form, it is only for students who will never be riding the bus. For safety reasons, it is highly recommended that young children have a consistent travel arrangement.

STSWR will advise, via the media and the STSWR website, of any bus cancellations due to weather. In most cases these notifications will be sent out before 7am on the day of the cancellation. Should the weather deteriorate during the day causing an early dismissal, parents/caregiv ers will be contacted by the school prior to the students being sent home.

For the quickest updates/notifications, please create an account on the Parent Portal. Updates are also posted on our social media pages:

Twitter/X – @STSWR
Facebook – https://www.facebook.com/STSWR/
Instagram – @student.transportation.stswr
For the latest daily delays, check the Delays and Cancellations

Our interactive database provides the ability to select the current school year or next school year in order to retrieve school boundary and transportation information for your student.

Dates information becomes available for the next school year:

Attendance boundaries in the beginning of February. Busing eligibility and route numbers for next September available in the last week of August.

No. Without a written notice from Student Transportation Services of Waterloo Region (STSWR), no bus driver is authorised to make changes to your student’s bus stop or bus schedule.

All student information changes, including address changes, must be made through the student’s school directly. Please contact ​your students school to update​ the student’s school records to reflect their new​ drop-off address.

Once the school has made this change and if the student is eligible, the bus will ​a​ssigned by the STSWR transportation planner through the school records with the primary address listed.
Visit this link on our website to see if the student is eligible to ride the bus​ from the new address

Driving might feel like the quickest option, but school zones can get busy and that “quick drop-off” might turn into a stressful wait in traffic. More cars around schools can create crowded, unsafe conditions for students and even slow down your own morning routine. Schools are intentionally placed in neighbourhoods so most families can walk or bike easily.

Student Transportation Services of Waterloo Region (STSWR) uses a Geographical Information System (GIS) to calculate the distance for transportation eligibility. Distances are measured from the end of your property to the closest access point to the school–not door to door. The maps used are provided by the Region of Waterloo, not Google Maps, and include designated pathways and access points. Find your student’s transportation eligibility.