Sign up for delay/cancellation alerts

April 3rd, 2019

Set up an account

  • Visit www.stswr.ca and select ‘Parent Portal’
  • Sign up with the email you wish to receive notifications to
  • A confirmation email will be sent to that email to complete your sign up
    • Check your junk/spam folders if you do not see the confirmation email in your inbox
  • Click on ‘Confirm Email’ link and log-into your account

How to Add Your Student to Your Parent Portal

  • When logged in, ensure the year at the bottom of the page reflects the current school year. You should see the following options: Add Student, My Students, My Subscriptions.
    • You cannot add a student for the next school year until late August
  • New students and JK/SK students cannot be added to your Parent Portal until an OEN (Ontario Education Number) is provided by the school
  • Add in the students information in the 4 mandatory fields:
    • The OEN can be found on the student’s past report cards. This is a 9-digit number
    • Birth date is YYYY/MM/DD
    • Input the home address street number only (e.g., Unit 99-15 Maple Leaf Drive, you will only type 15)
    • Select your student’s school
  • Complete the Captcha and click ‘Add Student’

Viewing Transportation Details in Your Parent Portal

  • Once you have added your student, their information will show as assigned under the ‘Transportation’ tab
    • Turn your mobile device ‘landscape’ to view the full details
  • You will now automatically receive delay notifications via email as they are posted by the bus operator
    • If a bus is delayed or if your student has left something on the bus, please contact your operator directly that is listed in your Parent Portal
  • For any additional questions regarding the student’s route or bus stops, please contact the transportation planner for your school: https://www.stswr.ca/schools/your-area-transportation-planner/

*You can only add students who are already enrolled to school to your list during the current school year (Sept-June). To add students to your list for the next school year, please return to the Parent Portal at the end of August.

Adding Phone Numbers for Text Notifications

You can add up to five (5) phone numbers for text notifications by following these steps:

  • Click on the ‘Parent’ drop down at the top of the page (or the 3 lines if you are on mobile)
  • Select ‘My Account’ 
  • Click on ‘Mobile Numbers’
  • Check ‘I want to receive texts alerts’
  • Add phone number(s)
  • Update

*All US based phone numbers will not receive text messages. The only option for those families is email.*

Reviewing Student Information & Contacts

  • Transportation is assigned using information provided by the school on the student’s school record.
  • If any of the information for your student in the Parent Portal is incorrect or you would like to add a contact or have moved, please contact the student’s school directly to update.
  • Not seeing updated information in your portal? Information is updated online 24 hours after the change is made at STSWR.

Parent Portal Questions

  • My student isn’t listed when I log into the Parent Portal!
    • You must add your student yourself to the Parent Portal.
    • Ensure the school year at the bottom of the page reflects the current school year. If it is reflecting as next year, you will not be able to see or add student information. If needed, try adding your student again using the instructions above.
  • I am not receiving delay notifications via email or text!
    • Notifications are posted by the bus operator when the bus is more than 10 minutes late from its scheduled morning pick up location or afternoon departure time from school. The delay is calculated from the scheduled time, not the notification time.
      • For example, if a bus scheduled for 8:30am arrival is delayed by 20-30 minutes and the notification is sent at 8:45am, the bus should arrive between 8:50am and 9:00am.
    • If your student’s bus is delayed and you have not received a delay notification, please contact the bus operator listed on your Parent Portal directly for updates. They are responsible for posting delays and can provide you with information you request.
    • All US based phone numbers will not receive text messages. The only option for those families is email.
    • We suggest always visiting STSWR on X (Twitter) or BP Web alerts for the latest information.
  • My student forgot or lost something on the bus!
    • If your student has left something on the bus please contact the bus company directly with your route number and school. They can then dispatch their driver to look through the bus for any items left behind or check their lost and found.
    • This contact information for the operator is also on the Parent Portal when you log-in to view your student’s transportation details at www.stswr.ca. You can call this same number if the bus is delayed to receive a direct update from the bus company.
  • My younger student is eligible for the bus, but my older student is not. Can they ride the bus together?
    • In the case of two siblings in different grades having different eligibilities, it is up to the parent/caregiver to decide how they get their students to school. No exceptions will be given to older siblings to ride with their younger sibling.
  • The information on my Parent Portal for my student is wrong. How do I fix it?
    • Transportation is assigned using information provided by the school on the student’s school record. If any of the information for your student in the Parent Portal is incorrect, please contact the school directly to update.
    • Not seeing updated information in your portal? Information is updated online 24 hours after the change is made at STSWR.